Every time I go to Bestbuy -- or any other electronics retailer -- I find myself spending more time chasing salespeople to get my questions answered than actually looking at the products.
Their system seems very inefficient; sales personnel are walking around the store on a seemingly random pattern (or from one desk to another) and ask customers they come across if they have any questions.
But if you're like me, you regularly run into three problems:
1- There are no sales personnel anywhere near what you're looking at
2- There are sales personnel but they are busy with other customers
3- There are sales personnel but they can't help you, so they go fetch someone who can, while you wait a little more
The problem is that customers are impatient and they feel entitled to quick service.
So how about this: install buttons on every shelf. When customers are looking at a product and they have a question, they press the button, and the system sends over the next available and capable salesperson to the customer.
I think it would be fairly easy to implement and install, and it would improve customer experience and efficiency of employees.
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